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1.1. These terms of offer for sale apply to products purchased via woodpentry.com which is a website managed by Woodpentry, a company, . Under these Supply Terms the users of the website will be referred to as .
1.3. If you do not agree with the supply terms, please do not access the website for any purchase.
2.1.The Website is a platform that facilitates the online sale and purchase of merchandise and services offered by Woodpentry and its service providers . Title to the merchandise will pass directly from the Woodpentry to You.
2.2. Woodpentry has the right to change or discontinue any Service at any time, without notice. Woodpentry may add or modify the procedures, modes, processes or conditions of purchase at any time. Woodpentry shall not be liable to You or to any third party for any modification, suspension or discontinuance of any aspect of the Services.
3.1. Woodpentry enables sale of a variety of Products. Shipping and Delivery for all the products on the Website shall be per the company's policy, which may be changed by Woodpentry from time to time.
3.2. In case, you receive a damaged Product, please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number or write to us at customerservice@Woodpentry.com. Damage will be assessed in 1-2 days and a solution will be offered. The piece may be replaced or other corrective measure may be taken to address the issue.
4.1. You should take all responsibility for your own actions in utilizing the Products purchased by You and Woodpentry shall not be liable for any such action.
4.2. You represents that You are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India.
4.3. Woodpentry shall not be responsible for any deficiency in payment of consideration payable towards the Products purchased on the Website.
5.1. The Pricing Information relating to the Product shall be as disclosed to you at the time of your purchase.
5.2. Woodpentry strives to cause to provide You the best prices possible on Products You buy via the Website. However, Woodpentry does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability to You.
5.3. While Woodpentry strives to provide accurate information relating to Products, services including pricing information, typographical and other errors may occur. In the event that a Product or service is listed at an incorrect price or within correct information due to an error, Woodpentry may, at its discretion,either contact You for instructions or cancel Your order and notify You of such cancellation. Woodpentry will have the right to modify the price of the Product and contact You for further instructions via e-mail address provided by You at the time of registration, or cancel the order and notify You of such cancellation. If Woodpentry cancels the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made.
You might be required to provide Your credit or debit card details to the approved payment gateways while making the payment. In this regard You agree to provide correct and accurate credit / debit card details to the approved payment gateways for availing Services on the Website. You shall not use the credit / debit card that is not lawfully owned by You. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verification's or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit / debit card details. Woodpentry expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit / debit card.
Your shipping address, pin code will be verified with the database of Woodpentry before You proceed to pay for Your purchase. If Your order is not serviceable by delivery partners or the Vendor or the area is not covered, we will request You to provide us with an alternate shipping address which we expect to have on delivery partner’s / Vendor’s delivery list. If there is any dispute regarding the shipment of the product or services for the area not covered by Woodpentry, Woodpentry will not be responsible for the non-delivery of the product. Woodpentry doesn't deliver items internationally. However, You can make purchases on the website from anywhere in the world but at the same time ensuring the shipping address is within India.
In case You book multiple orders for the Products and Services in one transaction, efforts will be made to ship all Products together. However, this may not always be possible. If You purchase multiple Products in a single transaction you may provide separate shipping addresses for each Product.
8.1. If You receive a damaged / defective Product or a Product that does not comply with the specifications as per your original order, please get in touch with the customer service at the call center.
8.2. Upon receiving Your complaint, Woodpentry shall verify the authenticity and the nature of the complaint and if Woodpentry is convinced that the complaint is genuine, Woodpentry will consider such complaint and initiate the process for a replacement. If the complaint is frivolous or baseless, Woodpentry reserves the right to take legal actions against You and You will be solely liable for all costs incurred by Woodpentry in this regard.
8.3. In order to return any Products, You are required to comply with the below mentioned conditions, viz:
a) Please notify Woodpentry of receipt of a damaged/ defective product / service within48-hours of delivery to You. If You are unable to do so within 48 hours, Woodpentry shall not be held liable for the failure to replace the order;
b) Products should be unused;*
c) Woodpentry will arrange pick-up of the damaged/defective Product through its own logistics partner. If Woodpentry is unable to do so, Woodpentry will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Woodpentry;
d) Products should be returned in their original packaging along with the original price tags, labels, bar codes, user manual, warranty card and invoices etc.;
e) It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
f) There turned Products are subject to verification and checks by Woodpentry in order to determine the legitimacy of the complaint / return. If the claim is not legitimate, you will be required to bear the shipping costs for the product.
* These conditions will not apply to Products where the defects could not, using reasonable diligence, have been discovered, at the time of delivery.
8.4. If a Product returned is duly accepted by Woodpentry, the value of such Product, as originally paid by You will be refunded to You. Refund will be processed based on the mode of payment and Woodpentry or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:
a) Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Woodpentry;
b) For Cash on Delivery payments, You will be provided with a refund cheque.
c) If the Product can be repaired by the service center, Woodpentry will get the same repaired and send it back to You.
d) A promo code, once used shall not be refunded in case of cancellation of order either by customer or Woodpentry.
8.5.1 The order amount will be credited to you within 10-days from the day of initiating the refund.
8.5.2 If a Product is returned under this , the value of such Product, as originally paid by You will be refunded to You. Refund will be processed based on the mode of payment and Woodpentry or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online account.
Please see terms relating to shipping, delivery and cancellation on the Website.
In the cases we are yet to start operations in a city, whenever we find it operationally possible, we will deliver the product at your doorstep .
Please note the standard warranties and the conditions for usage of the Products in relation to each Product. No claim (a) that is contrary to the above or (b) where Products have been used contrary to the conditions of usage; will be entertained.
If products are delivered to cities we do not service, we are unable to support you with after sales related service / warranty as offered to our serviceable cities. Also, we will be able to solve for any post sales related issues, if any, only if you get the product to be serviced to the nearest Delivery Center.