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RETURNS AND REFUNDS
1. If You receive a damaged /
defective Product or a Product that does not comply with the specifications as
per your original order, please get in touch with the customer service at the
call center.
2. Upon receiving Your complaint, Woodpentry shall verify the authenticity and
the nature of the complaint and if Woodpentry is convinced that the complaint
is genuine, Woodpentry will consider such complaint and initiate the process
for a replacement. If the complaint is frivolous or baseless, Woodpentry
reserves the right to take legal actions against You and You will be solely
liable for all costs incurred by Woodpentry in this regard.
3. In order to return any Products, You are required to comply with the below
mentioned conditions, viz:
a) Please notify Woodpentry of receipt of a damaged/ defective product /
service within48-hours of delivery to You. If You are unable to do so within 48
hours, Woodpentry shall not be held liable for the failure to replace the
order;
b) Products should be unused;*
c) Woodpentry will arrange pick-up of the damaged/defective Product through its
own logistics partner. If Woodpentry is unable to do so, Woodpentry will notify
You regarding the same and You will be required to dispatch the product using a
reputed courier in Your respective area within one (1) day from receipt of such notice. Courier
freight charges will be reimbursed in such form as is determined by the
logistics team upon prior consultation with Woodpentry;
d) Products should be returned in their original packaging along with the
original price tags, labels, bar codes, user manual, warranty card and invoices
etc.;
e) It is advised that the return packets should be strongly and adequately
packaged so that there is no further damage of products during transit;
f) There turned Products are subject to verification and checks by Woodpentry
in order to determine the legitimacy of the complaint / return. If the claim is
not legitimate, you will be required to bear the shipping costs for the
product.
* These conditions will not apply to Products where the defects are not reported, (using reasonable diligence,) or have not been discovered, at the time of
delivery.
4. If a Product return is duly accepted by Woodpentry, the value of such
Product, as originally paid by You will be refunded to You. Refund will be
processed based on the mode of payment and Woodpentry or the approved payment
gateway will credit Your refunds directly into Your debit/credit card or online
accounts or provide You with a cheque in this regard. Refunds will be subject
to the following:
a) Orders paid online will be refunded within 7-21 working days through the
online account or via cheque, depending on the then current circumstances as
determined by Woodpentry;
b) If the Product can be repaired by the service center, Woodpentry will get
the same repaired.
c) A promo code, once used shall not be refunded in case of cancellation of
order either by customer or Woodpentry.
REFUNDS
1. The order amount will be credited to you within 10-days from the day of
initiating the refund.
2. If a Product is returned under this Return Policy, the value of
such Product, as originally paid by You will be refunded to You. Refund will be
processed based on the mode of payment and Woodpentry or the approved payment gateway
will credit Your refunds directly into Your debit/credit card or online
account.
3. For orders that are
cancelled within 1 day of scheduled pickup or delivery, refunds are subject to
a restocking fee of 50% of the purchase fee.