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Returns Policy

RETURNS AND REFUNDS

1. If You receive a damaged / defective Product or a Product that does not comply with the specifications as per your original order, please get in touch with the customer service at the call center. 

2. Upon receiving Your complaint, Woodpentry shall verify the authenticity and the nature of the complaint and if Woodpentry is convinced that the complaint is genuine, Woodpentry will consider such complaint and initiate the process for a replacement. If the complaint is frivolous or baseless, Woodpentry reserves the right to take legal actions against You and You will be solely liable for all costs incurred by Woodpentry in this regard. 

3. In order to return any Products, You are required to comply with the below mentioned conditions, viz: 

a) Please notify Woodpentry of receipt of a damaged/ defective product / service within48-hours of delivery to You. If You are unable to do so within 48 hours, Woodpentry shall not be held liable for the failure to replace the order; 

b) Products should be unused;* 

c) Woodpentry will arrange pick-up of the damaged/defective Product through its own logistics partner. If Woodpentry is unable to do so, Woodpentry will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Woodpentry; 

d) Products should be returned in their original packaging along with the original price tags, labels, bar codes, user manual, warranty card and invoices etc.; 

e) It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit; 

f) There turned Products are subject to verification and checks by Woodpentry in order to determine the legitimacy of the complaint / return. If the claim is not legitimate, you will be required to bear the shipping costs for the product. 

* These conditions will not apply to Products where the defects are not reported, (using reasonable diligence,) or have not been discovered, at the time of delivery. 

4. If a Product return is duly accepted by Woodpentry, the value of such Product, as originally paid by You will be refunded to You. Refund will be processed based on the mode of payment and Woodpentry or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following: 

a) Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Woodpentry; 

b) If the Product can be repaired by the service center, Woodpentry will get the same repaired. 

c) A promo code, once used shall not be refunded in case of cancellation of order either by customer or Woodpentry. 

REFUNDS 

1. The order amount will be credited to you within 10-days from the day of initiating the refund. 

2. If a Product is returned under this 
Return Policy, the value of such Product, as originally paid by You will be refunded to You. Refund will be processed based on the mode of payment and Woodpentry or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online account.

3. For orders that are cancelled within 1 day of scheduled pickup or delivery, refunds are subject to a restocking fee of 50% of the purchase fee.

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