20% off on all Products | 30% off on Beds & Dining Sets | Prices inclusive of all Taxes

Frequently Asked Questions

Faq

Product

The Installation depends upon the design and built of the product. In regards to your purchase, you may experience some of the following circumstances.


1) No-Installation: These furniture products are built for a ready to use & fit situation post the arrival.


2) Expert-Installation: For any furniture for which you may require expert installation help, kindly get in touch with us.

Installation services are provided at a fee depending on case to case basis and current circumstances.

As soon as you place a request we ensure our installation team arrives at the location within 24-48 hours to initiate the process. However, some unexpected or unforeseen circumstances might result in a delay for which we sincerely apologize.

GST is applicable on products purchased in Woodpentry Website. However, all GST taxes and charges are Inclusive, except in rare circumstances, where delivery may attract a special Octroi, State tax or Army cantonment areas etc, then these charges need to be paid by the customer additionally at the time of delivery.

You will first need to sign up for a Consultation here. As a next step we will call you to schedule an appointment at a mutually convenient time to better understand and discuss your requirements. We will work all the way with you ensuring budget and delivery timelines are met at the same time.

At Woodpentry, we make sure that the order and delivery process are hassle free and customer friendly. There are two different types of status which you can track for all your orders placed with Woodpentry.

1. ORDER STATUS:

Once the order is placed, the order details are available inside your Account. Your account can be accessed by Logging in to it, the link for which is available at the top right menu.


In addition to order details, various other details can also be accessed including previous orders, bill payments, contact information, account password change etc. 


Kindly note that the following information are available only if you had created an account while purchasing. In case if you had purchased using Guest Account, the following services mentioned above may not be available.


2. DELIVERY STATUS:


Once when an order is ready and shipped, you will be notified about the same through email or phone or both. You will be provided with a WayBill number or Courier Tracking number supplied by our delivery partner.

Using the WayBill number or Courier Tracking number you can check the status of shipment from our delivery partner's website.


CLICK HERE TO TRACK YOUR SHIPMENT STATUS!


Note:
Clicking on the above link will open the shipment tracking page of our Delivery partner in a new window. You can find the link at the top menu - "CONSIGNMENT NUMBER - TRACK".

Yes, you can customize all of our products, and if needed you can send us a design of your choice and send us the drawings along with specifications and measurements of your choice. You can do this by simply clicking the Make My Design tab available on each product page or simply whatsapp your design to.

Yes, we currently offer 20% discounts on all our furniture orders. This is a limited time offer. 

Any other offers will be displayed on the site as and when initiated.

If you wish to place an order of large quantities, or if you wish to do interiors for your home, business, guest house or villa etc., do write in to us at customerservice@woodpentry.com. We are also able to customize products as per your drawings and specifications and work within your budgets and delivery timelines.

We design, manufacture, market and deliver the furniture using our own dedicated teams it cuts out the need for wholesalers and expensive middlemen. This methodology keeps our costs down meaning more cash in your pocket. Every step of the way, costs are kept to a minimum so we can say with confidence that the prices we offer are incredibly good value for money.

It is your responsibility to ensure that all items will fit in the designated areas of your home. If your home has narrow doorways, staircase turns or low ceilings, you should measure these locations to ensure proper fit. The furniture must fit in the normal pathways of your home as we cannot hoist furniture to an upper floor.

At this time, we do not pick up and take back used furniture. Customers must move/remove their existing furniture in order to prepare for delivery and installation. Our delivery teams will only deliver the new furniture. 

Delivery

The Team at Woodpentry is dedicated towards dispatching/shipping your products within the 5th week of timeline; however, in case of unforeseen circumstances or rare scenarios like strike, riots or natural calamities, it might happen that the estimated delivery time may exceed than the promised delivery. In such cases Woodpentry may cancel the order and refund the full amount to the customer or as per customer preferences postpone the date of delivery.

A ground floor delivery is applicable for all orders.

We are currently delivering to Chennai, Tamil Nadu, Pondicherry, Karnataka, Kerala, Telangana, Andhra Pradesh, Mumabi and Goa. You may also check delivery at your pincode by entering your pincode before placing the order. If you do not find the delivery being made at your pincode, please get in touch with our team, to have alternate arrangements to be made.

The estimated dispatch time is 4-5 weeks. 

No, there are no delivery charges upto the ground floor, as long as you are in one of our serviceable cities and pin codes.

Interior Services

Interior Design Solutions are provided by SNT Survices, a company that owns and operates Woodpentry. The customer may provide us with his /her own design concepts or proposals, and also SNT Survices can make proposals on how best to utilize the available space. Once a common consensus is arrived the order can be confirmed we shall initiate process of furnishing, refurnishing the interiors and exteriors of your house / office space.

We extend a comprehensive range of work and services, such as:         

1) Structural Changes to the space
2) Flooring
3) Décor, Design, or fittings for Living room, Dining room, Bedroom, Bathroom, Kitchen and Office Space
4) False Ceilings
5) Custom Windows
6) Interior & Exterior services
7) Furniture & Decor
8) Customised Furniture
9) Modular Kitchen & Modular Wardrobes & Cabinets.

It would depend on the kind of work that is required to be done. However, we recommend all our clients to plan at least 4 months in advance before occupying the space.

If you have a product or design which is not in our catalogue, please feel free to get in touch with us, and we will gladly work around it and get it made for you.

Yes, we offer a delivery program for our Business Interiors customers that is specific to your business needs - please seek appointment of onsite engineer. 

Yes, we are able to process and comply with most Purchase Order requirements. This can include specialized invoicing and payment terms.

Quality

Yes, all Woodpentry furniture's have a base composition of Solid Natural timber or wood, such as Teak, Oak, Sapelli and Paduk. No fire wood, fuel wood, fruit wood or processed engineered wood such as mango wood, sheesham wood, rubber wood, MDF, Veneers and the like are used in the base composition for furniture making at Woodpentry. However, back panel structures & drawers bottom panels are composed of components such as, ply. The timbers used have been kiln dried using state of the art technology which ensures minimal movement and means, if looked after correctly, your furniture will last for years to come.

We try our level best to ensure that the furniture delivered is what you have seen & ordered. However, there might be possibilities that you shall experience a slight variation in fabric colour and wood finish, considering the natural circumstances such as lighting effect used to create the photo displayed on the website may create slight variations and could account for a minor difference. We at Woodpentry only use Solid Natural Timber or Wood and any inconsistencies that you may observe in the grains is the beauty of the product, guaranteeing that what you have bought is authentic and Solid Natural Wood and not a man made engineered article. No furniture's made of the same Natural Timber will have Identical grain patterns, as it is the beauty and uniqueness of Natural grains produced when using Solid Natural Timber.                                                  

PLEASE BE AWARE: No two pieces of furniture are identical, so the wood grain, colour, and stitching of your furniture can vary from the pieces you saw on the showroom floor or the website.

Return And Refund

We try and ensure that all our customer preferences are met with every delivery and purchase, as customer satisfaction is of prime importance to Woodpentry. In rare circumstances if you would like to return the purchase, then please refer to our refund policy.

For enquiries related to a return or refund, please use our Contact Us page. Alternatively use the product returns form and ensure we receive all the necessary information to resolve the matter as quickly and as efficiently as possible. 

If you have any questions about an existing order including delivery and after sales, please call our Customer Service team, Monday to Saturday between 10:00 am and 6:00 pm, on + 91 44 2628 0352. Alternatively reach out to us using Contact Us page.

If you are unhappy with any aspect of our service, please contact us immediately using our Contact Us page and a member of our customer service team will be in touch.

Refunds, where applicable, are processed in accordance with the following:


1) Cash – No later than 7-21 working days after merchandise return, either by Cheque or Bank Transfer;
2) Cheque – No Later than 7-21 working days after merchandise return, either by Cheque or Bank Transfer;
3) Debit/Credit Cards – No later than 7-21 working days after merchandise return, either by Cheque or Bank Transfer;

Orders that are cancelled or rescheduled within one day of scheduled pick up or delivery shall be subject to a restocking fee of 50% of the purchase price.

We carefully inspect our merchandise for manufacturing defects before release, and we make every effort to ensure deliveries take place without damage. In those instances where defects or damages do occur, please refer to our return policy page for next steps.

Warranty

All our furniture products are subject to a warranty period of five years against any manufacturing defects. However, any product, which is misused, neglected, improperly handled or otherwise damaged, shall not be covered under the warranty criteria (to avoid such circumstances, please read through our Quality care instructions carefully). No warranty on MDF / Commercial Board / Glass / Fabrics / Cushion etc. 

All damages or breakages should be reported in writing with photographs of damage to the Company’s Head Office at:

SNT Survices
A-63, 11th Street
Anna Nagar East
Chennai 600102
Tamil Nadu
India

Tel: +91 44 2628 0352
Email: customerservice@woodpentry.com

Non-upholstered items are warranted for a period of 60 months. Upholstered items i.e. Settees, Fabrics, Cushions and the like are not warranted.

The warranty covers faults or failings arising solely from defects of materials from specification or of manufacturing workmanship. It excludes fair wear and tear, incorrect or negligent usage, willful abuse, alterations or repairs by others and incorrect cleaning methods or materials that depart from guidance given. Any consequential losses attendant on furniture failure are also excluded.

The warranty period starts on the day of delivery (or collection). Any claims must be received before the end of the period of warranty and liability will not be accepted if payment for the goods has not been received in full by the due date.


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