Delivery Information
Do you ship to my city and location?
For a superlative customer experience, we have decided to deliver each product
personally. We currently deliver in Chennai, Tamilnadu, Pondicherry, Karnataka,
Telangana, Andhra Pradesh and Kerala. We are coming to other cities very soon
and will keep you posted!
What is the estimated delivery time?
The Team at Woodpentry is dedicated towards dispatching your products within
the 5th week of timeline; however, in case of unforeseen circumstances or rare
scenarios like strike, riots or natural calamities, it might happen that the
estimated delivery time may exceed than the promised delivery. In such cases
Woodpentry may cancel the order and refund the full amount to the customer or
as per customer preferences postpone the date of delivery.
While we try to ensure that the product reaches you within the delivery time
communicated, emergencies may delay the delivery. In such cases, please do not
worry. Get in touch with us for the latest update on your shipment if we have
already not gotten in touch with you.
For more information on delivery, have a look at our FAQ.
Are there any shipping charges or any additional hidden charges?
No, shipments are free of charge. VAT is applicable on all charges made on
Woodpentry Website. However, all additional taxes and charges are Inclusive,
except in rare circumstances, where delivery may attract a special Octroi,
State tax or Army cantonment areas etc, then these charges need to State tax or
Army cantonment areas etc, then these charges need to be paid by the customer
additionally at the time of delivery.
How do I track my order?
At Woodpentry, we make sure that the
order and delivery process are hassle free and customer friendly. There are two
different types of status which you can track for all your orders placed with
Woodpentry.
1. ORDER STATUS:
Once when an order is placed, the order details are available inside your
Account. Your account can be accessed by Logging in to it, the link for which
is available at the top right menu.
In addition to order details, various
other details can also be accessed including previous orders, bill payments,
contact information, account password change etc.
Kindly note that the following
information are available only if you had created an account while purchasing.
In case if you had purchased using Guest Account, the following services
mentioned above may not be available.
2. DELIVERY STATUS:
Once when an order is ready and shipped, you will be notified about the same
through email or phone or both. You will be provided with a WayBill number or
Courier Tracking number supplied by our delivery partner.
Using the WayBill number or Courier Tracking number you can check the status of
shipment from our delivery partner's website.
CLICK HERE TO TRACK YOUR SHIPMENT STATUS!
Note:
Clicking on the above link will open the shipment tracking page of our Delivery
partner in a new window. You can find the link at the top menu -
"CONSIGNMENT NUMBER - TRACK".
What should I check when the product is delivered to me?
Please check for all the following items when the product is delivered to
you:
1. Please check on all external surfaces across the product for any breakages, cracks,
chip-offs, unfinished patches, or borer / insect infestations
2. In case there is some dust or a lack of shine, our team will be able to fix
this immediately by applying a coat of wood polish or by rubbing the surface
with a cloth; this is an accepted industry-standard method for cleaning the
surface / polishing it
3. For all products that involve assembly, please ensure that the delivery team
assembles the product so you are sure that all nuts and bolts are present and
they fit well
4. For all products that require wall installation, kindly decide prior to the
delivery team's visit on the exact location in your house where you would want
to place your product, and instruct the delivery team to fix the product;
please ensure that you have taken all necessary approvals prior for any
drilling etc. that may be required to fix wall items in your apartment /
home
5. For all products kept on the floor, ensure that the product stands steady
and straight. In case there is an uneven leg (less than 5 mm difference), then
our team will install bushes at the foot of that leg to balance the product
better; in case the uneven leg is more than 5 mm, then we will take the item
back to provide a replacement (or a repair) based on extent of change
needed
6. For all seating products, kindly sit on the item to ensure that the
structure is stable with your weight on it
7. Currently we make sure that the internal areas of storage products are well
finished to not have any loose pieces / splinters to hurt your arms; however
the extent of polish of internal areas may not match with the extent of polish
on external areas
8. Wood has natural qualities such as differing grain patterns, minimal stain
differences and small knots - small knots which structurally don't impact the
product will be fully filled with putty and polished to make sure that they
don't hamper the product; knots that alter structural stability of the product
would be rejected at the quality control stage; differing grain patterns and
stain differences are generally acceptable on hard wood products
9. Hard wood products may expand slightly during the summer months because of
which some drawers may get stuck. This is normal, and nothing to be worried
about. Reach out to our customer care team with your request, and our
after-sales service team will come by and minimize the expansion by sanding the
sides of the product.
Once the product is delivered and our delivery team leaves your location, we
will be able to only honor manufacturing defects and other fair usage breakages
as outlined in the warranty policy.
What if I receive a damaged product?
We work with highly specialized quality control measures that ensure the
product is up to our standards when you receive the product. In case you
receive a damaged product (damage as defined above), please bring it to the
notice of Woodpentry and the delivery personnel immediately. In case you notice
an issue later, please call us at +91 044 2628 0352 or +91 98900 98900 or
write to us at customerservice@woodpentry.com or use our returns form.
Our team will assess the damage and get back to you within 2 business days. Depending
on the degree of damage, we will either repair the product, or offer you a
replacement.
Can I cancel the order?
We take great pride in all the designs we create and curate. In the rare case
that you do not like the product, or are unable to make space for it, you may
cancel the order. Please note, we will not be able to process cancellation
requests after the order enters manufacturing.
Is there a cancellation fee applicable?
Since most of our products are made to order, we do not offer exchanges or
cancellations. If you cannot accept delivery of your product or would like to
cancel the order after entering manufacturing an additional retention charge of
50% levied.
NOTE:
Once we have delivered the product and left the customer's premises, we will
not be able to accommodate any cancellation or replacement requests (other than as covered by the product warranty). We
recommend that customers be present at the time of delivery to check for any
possible manufacturing defects. Should there be any, please call us at +91 044 2628 0352 or write to us at customerservice@woodpentry.com, and we will assist you with any questions that you may have.
